Returns & Exchanges
At Eufy, we stand behind the quality of our smart home technology with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged product for a full refund within the specified timeframe.
Initiate Your Request
Visit our online support portal or contact our customer service team with your order number to begin the return process.
Prepare the Package
Place the item securely in its original packaging, including all accessories, manuals, and components that were originally included.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing