Frequently Asked Questions
Everything you need to know about our smart home technology and services.
What is the standard shipping timeframe for Eufy products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does Eufy offer a warranty on its electronics?
Yes, we provide a limited warranty on all hardware products. Most items include a 12-month or 24-month warranty period covering manufacturing defects from the date of purchase.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
How do I update the firmware on my smart home devices?
You can easily update your device firmware through the Eufy Security or EufyHome app. Navigate to the device settings menu and select 'Check for Firmware Update' to ensure you have the latest features.
Are there any monthly subscription fees for security camera storage?
Eufy is designed to protect your privacy and your wallet. Most of our security products offer local storage options with no required monthly subscription fees, though optional cloud storage plans are available.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.